QODLY Beta Service Level Agreement
(Version 25.11.2024)
The purpose of this Service Level Agreement is to clarify the services made available to you by QODLY (the “SLA”). It is an integral part of the 4D QODLY PLATFORM LICENCE agreement (the QODLY License). The terms with capital letters used in this QODLY SLA are defined in the QODLY License.
As user of the QODLY Platform, you may be referred to indifferently as “Developer”, “QODLY Developer” or as “Client”, acting always for the purpose of your professional activities.
Access to the Qodly Platform:
When you request access to the QODLY Platform, you will be able to create a sandbox or a QODLY Application as soon as you have created your account. For an overview of the QODLY Platform services, you can check the following documentation.
Collaboration
QODLY Developers can invite other developers to join the Environment and co-develop the QODLY Application.
Service Level Agreement
Sandbox. The aim of the sandbox is for trying purposes only and not going live. Please note there are no backup and restoration services or other production services and no support from the QODLY support team. Please note that none of the Service Level Agreements apply to the Sandbox plan and Sandbox Environment.
Applications. You will be able to subscribe and have access to support and maintenance services from our QODLY support team for your applications.
The levels of support and maintenance services of the QODLY Platform are provided by 4D in this SLA, to the exclusion of hosting and backup services, which are provided by AWS. 4D commitment as to hosting and backup service level, are the level of service applicable between 4D and Amazon Web Services, the terms of which are detailed in the AWS’ Service Level Agreement (AWS SLA), incorporated herein by reference. For further information, see our documentation.
Support Ticketing System
By connecting to 4D ticketing system, Developers can open an incident ticket. Our support and engineering team are ready to deal with the incident, analyze it, provide some guidance to Developers but also debug and provide patches very quickly. Responses are provided as quickly as possible, during our team’s working hours.
The whole QODLY Stacks (4D Database, QODLY server, QODLY Studio, etc.) is developed and maintained by 4D engineering teams. This helps us to respond as effectively as possible to your requests. However, please bear in mind that we do not provide response time commitment nor any warranty of any kind as to incidents remedials or as to the lack of fault or error related to our team's intervention.
Qodly Success Team
As soon as you start using QODLY, a dedicated person from our QODLY success team will be here to assist and provide any help with QODLY. Several services are provided for free: notably chat, one-to-one meetings, best practices in development with QODLY. We make no representations or warranties of any kind, express or implied, including warranties of merchantability or fitness for a particular purpose, that these services will operate as intended.
AWS and QODLY Platform Location
QODLY is deployed on Amazon Web Services (AWS). QODLY is hosted in Paris data center. We may deploy it in other regions later to provide worldwide high-quality services. But know you will always be able to choose the location where you wish to host your data, as specified in the QODLY License terms..